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    "answer" : "<p>Ooredoo Passports offers more than 80+ country, the packs support Single country &amp; Multiple countries. To check covered countries and operators, <a href=\"/en/roaming\" target=\"_blank\"> Roaming Countries </a></p>",
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    "answer" : "<p>if you travel abroad with&nbsp;<a href=\"https://ooredookuwait.go.link/3qPyS\" target=\"_blank\">Roaming service activated</a>&nbsp;in Non-Passport countries, you get 20 minutes incoming calls for KD 3.5 per day.</p>\n\n<p>&nbsp;</p>\n\n<p>1. To avoid unintentional data usage charges, we have blocked data usage in Non-Passport countries.<br>\n2. Check covered countries and operators in visiting countries,&nbsp;<a href=\"/en/roaming\" target=\"_blank\">Roaming Countries</a></p>",
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    "answer" : "<p id=\"helpanspar\">You can retrieve your internet number by:</p>\n\n<ul>\n\t<li><i aria-hidden=\"true\"></i>Dialing *777#</li>\n\t<li><i aria-hidden=\"true\"></i><a href=\"https://www.ooredoo.com.kw/myooredooapp\" target=\"_blank\">My Ooredoo App</a></li>\n</ul>",
    "question" : "I don’t know what is my internet number, how can I retrieve it?",
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      "ar_SA" : "<p id=\"helpanspar\">يمكنك معرفة رقم خط الداتا من خلال</p>\n\n<ul>\n\t<li><i aria-hidden=\"true\"></i>الاتصال على *777#</li>\n\t<li><i aria-hidden=\"true\"></i>تطبيق&nbsp;<a href=\"https://www.ooredoo.com.kw/myooredooapp\" target=\"_blank\">My Ooredoo</a></li>\n</ul>",
      "en_US" : "<p id=\"helpanspar\">You can retrieve your internet number by:</p>\n\n<ul>\n\t<li><i aria-hidden=\"true\"></i>Dialing *777#</li>\n\t<li><i aria-hidden=\"true\"></i><a href=\"https://www.ooredoo.com.kw/myooredooapp\" target=\"_blank\">My Ooredoo App</a></li>\n</ul>"
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    "answer" : "<p id=\"helpanspar\">You can purchase addons through:</p>\n\n<p>&nbsp;</p>\n\n<ul>\n\t<li><i aria-hidden=\"true\"></i><a href=\"https://www.ooredoo.com.kw/myooredooapp\" target=\"_blank\">My Ooredoo App</a></li>\n\t<li><i aria-hidden=\"true\"></i><a href=\"https://www.ooredoo.com.kw/myooredoo/\">My Ooredoo Website</a></li>\n\t<li><i aria-hidden=\"true\"></i>Dial 121</li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p>&nbsp;</p>",
    "question" : "How can I purchase add-ons?",
    "r_subCatQA_c_faqSubCategory" : {
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        "id" : 33535,
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      },
      "dateCreated" : "2025-03-27T08:03:10Z",
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      "ar_SA" : "<p id=\"helpanspar\">يمكنك شراء باقات إضافية من خلال:</p>\n\n<p>&nbsp;</p>\n\n<ul>\n\t<li><i aria-hidden=\"true\"></i>تطبيق&nbsp;<a href=\"https://www.ooredoo.com.kw/myooredooapp\" target=\"_blank\">My Ooredoo</a></li>\n\t<li><i aria-hidden=\"true\"></i>موقع&nbsp;<a href=\"https://www.ooredoo.com.kw/myooredoo/\" target=\"_blank\">My Ooredoo</a></li>\n\t<li><i aria-hidden=\"true\"></i>الاتصال على 121</li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p>&nbsp;</p>",
      "en_US" : "<p id=\"helpanspar\">You can purchase addons through:</p>\n\n<p>&nbsp;</p>\n\n<ul>\n\t<li><i aria-hidden=\"true\"></i><a href=\"https://www.ooredoo.com.kw/myooredooapp\" target=\"_blank\">My Ooredoo App</a></li>\n\t<li><i aria-hidden=\"true\"></i><a href=\"https://www.ooredoo.com.kw/myooredoo/\">My Ooredoo Website</a></li>\n\t<li><i aria-hidden=\"true\"></i>Dial 121</li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p>&nbsp;</p>"
    },
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    "answerRawText" : "You can purchase addons through:   My Ooredoo App My Ooredoo Website Dial 121    ",
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    "answer" : "<p itemprop=\"text\">You can stop roaming service from manage line in&nbsp;<a href=\"https://ooredookuwait.go.link/3qPyS\" target=\"_blank\">Ooredoo App</a>&nbsp;or set ON/Off Data Roaming from your device settings.</p>",
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      "ar_SA" : "<p itemprop=\"text\">يمكنك التحكم بخدمة التجوال من إدارة الخط في التطبيق&nbsp;<a href=\"https://ooredookuwait.go.link/3qPyS\" target=\"_blank\">Ooredoo App</a>&nbsp;أوعن طريق إيقاف/ تشغيل بيانات التجوال من اعدادات الهاتف.</p>",
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    "answer" : "<p>You can subscribe through channels:<br>\n<br>\n1.&nbsp;<a href=\"https://ooredookuwait.go.link/3qPyS\" target=\"_blank\">Ooredoo App</a><br>\n2.&nbsp;<a href=\"https://ooredookuwait.go.link/3qPyS\" target=\"_blank\">My Account Website</a><br>\n3. Roaming Ticket Voucher “<a href=\"https://store.ooredoo.com.kw/plans/roaming/vouchers.html\">E-Shop</a>”<br>\n4. Call *888#<br>\n5. SMS<br>\n6. Passport lite: send SMS PL to 888<br>\n7. Passport mega: send SMS OPU to 888<br>\n8. Passport monthly: send SMS OPM to 888<br>\n9. Passport GCC: send SMS GCC to 888<br>\n10. Passport EU: send SMS EU to 888<br>\n11. Passport incoming: send SMS IC to 888</p>",
    "question" : "How can I subscribe to Ooredoo Roaming Packs?",
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      "ar_SA" : "<p itemprop=\"text\">يمكنك الاشتراك من خلال قنوات متعددة:<br>\n<br>\n1.&nbsp;<a href=\"https://ooredookuwait.go.link/3qPyS\" target=\"_blank\">تطبيق Ooredoo</a><br>\n2.&nbsp;<a href=\"https://ooredookuwait.go.link/3qPyS\" target=\"_blank\">الموقع</a><br>\n3. Roaming Ticket Voucher “<a href=\"https://store.ooredoo.com.kw/plans/roaming/vouchers.html\">E-Shop</a>”<br>\n4. الاتصال على * 888#<br>\n5. الرسائل القصيرة<br>\n6. Passport lite: send SMS PL to 888<br>\n7. Passport mega: send SMS OPU to 888<br>\n8. Passport monthly: send SMS OPM to 888<br>\n9. Passport GCC: send SMS GCC to 888<br>\n10. Passport EU: send SMS EU to 888<br>\n11. Passport incoming: send SMS IC to 888</p>",
      "en_US" : "<p>You can subscribe through channels:<br>\n<br>\n1.&nbsp;<a href=\"https://ooredookuwait.go.link/3qPyS\" target=\"_blank\">Ooredoo App</a><br>\n2.&nbsp;<a href=\"https://ooredookuwait.go.link/3qPyS\" target=\"_blank\">My Account Website</a><br>\n3. Roaming Ticket Voucher “<a href=\"https://store.ooredoo.com.kw/plans/roaming/vouchers.html\">E-Shop</a>”<br>\n4. Call *888#<br>\n5. SMS<br>\n6. Passport lite: send SMS PL to 888<br>\n7. Passport mega: send SMS OPU to 888<br>\n8. Passport monthly: send SMS OPM to 888<br>\n9. Passport GCC: send SMS GCC to 888<br>\n10. Passport EU: send SMS EU to 888<br>\n11. Passport incoming: send SMS IC to 888</p>"
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    "question_i18n" : {
      "ar_SA" : "كيف يمكنني الاشتراك في باقات التجوال من Ooredoo؟",
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    "answer" : "<p>Yes, only for selected Ooredoo Passport packs. Ooredoo offers Roaming Vouchers with one year validity, which can be purchased and used anytime within a year from purchase. These vouchers are available for postpaid and prepaid customers.<br>\n<br>\nPlease visit&nbsp;<a href=\"https://store.ooredoo.com.kw/plans/roaming/vouchers.html\" target=\"_blank\">roaming ticket link</a>&nbsp;for more details.</p>",
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      "ar_SA" : "<p>نعم ، يمكنك ذلك مع باقات Ooredoo Passport مختارة. تقدم Ooredoo تذاكر تجوال صالحة لمدة عام واحد، والتي يمكن شراؤها واستخدامها في أي وقت خلال عام من الشراء. هذه التذاكر متاحة لعملاء الدفع الآجل والدفع المسبق.<br>\n<br>\n<a href=\"https://store.ooredoo.com.kw/plans/roaming/vouchers.html\" target=\"_blank\">البلدان المشمولة بالتغطية</a></p>",
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    "answer" : "<p>In most cases, your mobile will automatically search for and register on a network. If not, try to reset \"Network Settings” on your mobile, and select the network manually.</p>\n\n<p>Enable Data Roaming and volte service from your handset setting.</p>\n\n<p>Check covered countries and operators in visiting countries,&nbsp;<a href=\"/en/roaming\" target=\"_blank\">Roaming Countries</a></p>",
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      "ar_SA" : "<p>بأغلب الأوقات، سيقوم موبايلك تلقائياً بالبحث عن الشبكة المناسبة ويسجّل فيها، إذا لم يتم الاتصال بالشبكة، أعد تشغيل هاتفك وحاول الاتصال بالشبكة يدوياً من إعدادات الهاتف.</p>\n\n<p>تأكد من تفعيل خدمة (volte) وبيانات التجوال من إعدادات الجهاز.</p>\n\n<p>تأكد من أن بلد الوجهة مشمول بتغطية ومشغل الشبكة الداعمة لباقات&nbsp;<a href=\"/ar/roaming\" target=\"_blank\">البلدان المشمولة بالتغطية</a></p>\n\n<p>&nbsp;</p>",
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    "answer" : "<p>You can check usage at any time while roaming using&nbsp;<a href=\"https://ooredookuwait.go.link/3qPyS\" target=\"_blank\">Ooredoo App</a>&nbsp;or send SMS to 888, or Dial *888#</p>",
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      "ar_SA" : "<p>يمكنك التحقق من الاستخدام في أي وقت أثناء التجوال من خلال&nbsp;<a href=\"https://ooredookuwait.go.link/3qPyS\" target=\"_blank\">Ooredoo تطبيق</a>&nbsp;أو عبر إرسال رسالة نصية إلى 888 أو أتصل *888 #</p>",
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      "ar_SA" : "<section>\n<section>\n<section>\n<section>\n<section>\n<section>\n<section>\n<section>\n<p>نعم، يجب أن تكون قادراً على استخدام موبايلك لإجراء مكالمات الطوارئ أثناء التجوال، حتى إذا لم يكن لديك اتصال بالشبكة. عادةً ما تتوفر خدمات الطوارئ مثل 911 أو 112 على جميع الشبكات. في حالة الطوارئ أثناء سفرك، يرجى الاتصال بإحدى الأرقام التالية:&nbsp;&nbsp;</p>\n</section>\n</section>\n</section>\n</section>\n\n<section id=\"roamincountries\">&nbsp;</section>\n</section>\n</section>\n</section>\n</section>",
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      "ar_SA" : "<p id=\"helpanspar\">يمكنك معرفة الرصيد المتبقي من خلال:</p>\n\n<p><br>\n&nbsp;</p>\n\n<ul>\n\t<li><i aria-hidden=\"true\"></i>الاتصال على *555# او *121#</li>\n\t<li><i aria-hidden=\"true\"></i>تطبيق&nbsp;<a href=\"https://www.ooredoo.com.kw/myooredooapp\" target=\"_blank\">My Ooredoo</a></li>\n\t<li><i aria-hidden=\"true\"></i>موقع&nbsp;<a href=\"https://www.ooredoo.com.kw/quickpay\" target=\"_blank\">Ooredoo</a></li>\n\t<li><i aria-hidden=\"true\"></i>Ooredoo IVR 121</li>\n</ul>",
      "en_US" : "<p id=\"helpanspar\">You can check your balance through:</p>\n\n<p><br>\n&nbsp;</p>\n\n<ul>\n\t<li><i aria-hidden=\"true\"></i>Dialing *555# or *121#</li>\n\t<li><i aria-hidden=\"true\"></i><a href=\"https://www.ooredoo.com.kw/getapp\" target=\"_blank\">My Ooredoo App</a></li>\n\t<li><i aria-hidden=\"true\"></i><a href=\"https://www.ooredoo.com.kw/portal/en/quickpay\" target=\"_blank\">Ooredoo Website</a></li>\n\t<li><i aria-hidden=\"true\"></i>Ooredoo IVR 121</li>\n</ul>"
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      "ar_SA" : "كيف يمكن معرفة رصيد التعبئة؟",
      "en_US" : "How can I check my prepaid balance?"
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    "answer" : "<p>You can check if your International calling service is active or not through&nbsp;<a href=\"https://www.ooredoo.com.kw/myooredoo/\" target=\"_blank\">Ooredoo App</a>&nbsp;by tapping on “My Account” from the Main Menu and choosing “Other Services”, where you can verify if “the International Service” option is active or not.</p>",
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      "ar_SA" : "<p id=\"helpanspar\">يمكنك تفعيل أو إلغاء خدمة الاتصال الدولي عن طريق&nbsp;<a href=\"https://www.ooredoo.com.kw/myooredoo/\" target=\"_blank\">تطبيق Ooredoo</a>&nbsp;. و ذلك عن طريق الضغط على أيقونة \"حسابي\" من القائمة الرئيسية و ثم الضغط على أيقونة \"خدمات أخرى\"، و من ثم اختيار \"المكالمات الدولية\"، حيث يمكنك تفعيل الخدمة أو إلغائها.</p>",
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      "ar_SA" : "<p id=\"helpanspar\">يمكنك تفعيل أو إلغاء خدمة الاتصال الدولي عن طريق&nbsp;<a href=\"https://www.ooredoo.com.kw/myooredoo/\" target=\"_blank\">تطبيق Ooredoo</a>. و ذلك عن طريق الضغط على أيقونة \"حسابي\" من القائمة الرئيسية و ثم الضغط على أيقونة \"خدمات أخرى\"، و من ثم اختيار \"المكالمات الدولية\"، حيث يمكنك تفعيل الخدمة أو إلغائها.</p>",
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    "answer" : "<p id=\"helpanspar\">You can know the International call and SMS rates through:</p>\n<BR>\n<ul>\n\t<li><i aria-hidden=\"true\"></i><a href=\"https://www.ooredoo.com.kw/myooredoo/\" target=\"_blank\">Ooredoo Kuwait App</a></li>\n\t<li><i aria-hidden=\"true\"></i><a href=\"https://www.ooredoo.com.kw/roaming-International%20Rates\" target=\"_blank\">Ooredoo Website</a></li>\n</ul>",
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        "ar_SA" : "شامل موبايل",
        "en_US" : "Prepaid Mobile"
      },
      "name" : "Prepaid Mobile",
      "active" : false,
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      "ar_SA" : "<p id=\"helpanspar\">يمكنك معرفة الرصيد المتبقي من خلال:<br>\n<br>\n&nbsp;</p>\n\n<ul>\n\t<li>الاتصال على *555# او *121#</li>\n\t<li><i aria-hidden=\"true\"></i>تطبيق&nbsp;<a href=\"https://www.ooredoo.com.kw/myooredooapp\" target=\"_blank\">My Ooredoo</a></li>\n\t<li><i aria-hidden=\"true\"></i>موقع&nbsp;<a href=\"https://www.ooredoo.com.kw/quickpay\" target=\"_blank\">Ooredoo</a></li>\n\t<li><i aria-hidden=\"true\"></i>Ooredoo IVR 121</li>\n</ul>",
      "en_US" : "<p id=\"helpanspar\">You can check your balance through: &nbsp;</p>\n\n<ul>\n\t<li>Dialing *555# or *121#</li>\n\t<li><i aria-hidden=\"true\"></i><a href=\"https://www.ooredoo.com.kw/getapp\" target=\"_blank\">My Ooredoo App</a></li>\n\t<li><i aria-hidden=\"true\"></i><a href=\"https://www.ooredoo.com.kw/portal/en/quickpay\" target=\"_blank\">Ooredoo Website</a></li>\n\t<li><i aria-hidden=\"true\"></i>Ooredoo IVR 121</li>\n</ul>"
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    "answer" : "<p id=\"helpanspar\">The phone uses internet PAYG service to update phone Apps, please make sure you stop auto update from phone settings, and check PAYG service from My Ooredoo App. You can also buy daily/weekly/monthly packs at your convenience.</p>",
    "question" : "I recharged but I am getting charged without using my line, what shall I do?",
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      "ar_SA" : "<p id=\"helpanspar\">يستخدم الهاتف بيانات الانترنت في وضعية الاستعداد لتحديث البرامج, ان اي استهلاك للانترنت بدون باقة سو ف يخصم من الرصيد \\ الحساب تاكد من شراء باقة يومية او اسبوعية او شهريه تناسب احتياجاتك. يمكنك ايقاف خدمة الانترت PAYG عن طريق تطبيق My Ooredoo</p>",
      "en_US" : "<p id=\"helpanspar\">The phone uses internet PAYG service to update phone Apps, please make sure you stop auto update from phone settings, and check PAYG service from My Ooredoo App. You can also buy daily/weekly/monthly packs at your convenience.</p>"
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      "en_US" : "I recharged but I am getting charged without using my line, what shall I do?"
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    "answer" : "<p id=\"helpanspar\">You view your bill through:<br>\n&nbsp;</p>\n\n<ul>\n\t<li><a href=\"https://www.ooredoo.com.kw/getapp\" target=\"_blank\">My Ooredoo App</a></li>\n\t<li><i aria-hidden=\"true\"></i><a href=\"https://www.ooredoo.com.kw/portal/en/myaccount\" target=\"_blank\">My Account</a></li>\n</ul>",
    "question" : "How can I view my bill?",
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      "ar_SA" : "<p id=\"helpanspar\">يمكنك التأكد من فاتورتك من خلال:<br>\n&nbsp;</p>\n\n<ul>\n\t<li>تطبيق&nbsp;<a href=\"https://www.ooredoo.com.kw/myooredooapp\" target=\"_blank\">My Ooredoo</a></li>\n\t<li><i aria-hidden=\"true\"></i>حسابي الشخصي عبر الموقع&nbsp;<a href=\"https://www.ooredoo.com.kw/myaccount\" target=\"_blank\">My Account</a>&nbsp;او التسجيل عبر خدمة الايميل E-bill</li>\n</ul>\n\n<p>&nbsp;</p>",
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    "answer" : "<p id=\"helpanspar\">The validity of your line depends on the amount your recharge. It is not cumulative and the highest recharge will be considered as your new validity date.</p>",
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      "ar_SA" : "<p id=\"helpanspar\">تعتمد صلاحية خطك على مبلغ التعبئة ، و هي غير تراكمية يتم احتساب الصلاحية لأعلى مبلغ تعبئة</p>",
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    "answer" : "<p>Nojoom (‘Stars’ in Arabic) Loyalty Program is Ooredoo’s Rewards Program that allows you to earn points based on your Ooredoo spending. You will benefit from an attractive range of rewards, services and experiences.</p>",
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        "ar_SA" : "برنامج مكافئات نجوم",
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      "ar_SA" : "<p>نجوم &nbsp;هو برنامج المكافآت من Ooredoo الذي يتيح لك جمع نقاط نجوم تبعاً لاستهلاكك. وسيمكّنك من الاستفادة من مجموعة مكافآت وخدمات مميّزة.</p>",
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    "answer" : "<p>Customers may enroll in the Program by providing their Civil ID via the below channels. You can also provide your full name, mailing address, email address, and date of birth. You will also need to create a password in order to create an account. The Civil ID provided when registering to Nojoom should match the one used for your Ooredoo line.&nbsp;</p>\n\n<ul>\n\t<li><a href=\"https://www.ooredoo.com.kw\">Ooredoo Website</a></li>\n\t<li><a href=\"https://www.ooredoo.com.kw/getapp\">Ooredoo App</a></li>\n</ul>\n\n<p>A welcome email and/ or SMS will be sent in order to confirm the enrollment.</p>",
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    "answer" : "<p>You do not need a new SIM to experience 5G Advanced service. However, for the new network name change, some customers may need to replace their SIM/eSIM to display the new network name. However, if the network does not change, this does not mean that customer is not able to access the 5G Advanced network.</p>\n\n<p>&nbsp;</p>",
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      "ar_SA" : "<p>لا، يمكنك استخدام شريحتك الحالية. لكن في بعض الحالات، قد تحتاج إلى استبدال الشريحة أو eSIM لعرض اسم الشبكة الجديد فقط، دون أن يؤثر ذلك على جودة الاتصال.</p>",
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    "answer" : "<p>The Program has 4 main tiers – Red, Silver, Gold and Al-Nokhba. Upon your Nojoom enrollment, you will be allocated to one of the mentioned tiers based on your spending over the span of 6 months. You can earn points through spending on Ooredoo’s eligible services as well as by spending with Nojoom Earn Partners. As you advance to the next tier, the more you can earn points. These points can be converted into rewards, and redeemed.</p>",
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      "ar_SA" : "<p style=\"direction: ltr; \">يحتوي البرنامج على 4 فئات أساسية هي- أحمر، فضي، ذهبي والنخبة. كلّما كانت فئة اشتراكك أعلى، كلّما تمكّنت من الاستمتاع بمزايا أكثر.</p>",
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    "answer" : "<p>If your eSIM is over 6 months old or your physical SIM is more than 2 years old, we recommend visiting the nearest Ooredoo branch to upgrade to a 5G Advanced-compatible SIM or eSIM<br>\n&nbsp;</p>",
    "question" : "How to check if SIM/ eSIM is compatible with 5G Advanced?",
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      "ar_SA" : "<p>إذا كان لديك شريحة eSIM منذ 6 أشهر أو شريحة فعلية SIM منذ عامين ننصحك بزيارة أقرب فرع للحصول على شريحة مطورة إلى 5G Advanced<br>\n&nbsp;</p>",
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    "answer" : "<p><span style=\"font-size:12pt\"><span style=\"font-family:Aptos,sans-serif\">Yes. All customers on plans of <b>15 KWD or above</b>&nbsp;will enjoy <b>complimentary access to 5G Advanced service</b>&nbsp;until <b>July 29, 2025</b>.</span></span></p>",
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    "answer" : "<p>Ooredoo Shababi is Ooredoo’s exclusive postpaid offering, designed especially for customers aged 24 and under, with unique benefits on data, entertainment, and rewards.</p>",
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    "answer" : "<p>You can subscribe via our digital channels – website and the Ooredoo Kuwait app, or by visiting any Ooredoo branch.</p>\n\n<ul>\n\t<li>Premium Entertainment at No Extra Cost</li>\n\t<li>Rewards That Matter to You</li>\n\t<li>Unlimited Social &amp; Gaming</li>\n\t<li>Easy Device Upgrades</li>\n</ul>",
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    "answer" : "<style type=\"text/css\">.component-html img {\n    max-width: 100%;\n}\n\t\t\n\t\t.o-faqs-brand-card ul li { padding: 0px; margin: 0px;  }\n\t\t\n\t\t.o-faqs-brand-card li { padding: 0px; margin: 0px; list-style: none; }\n\t\t\n.o-faqs-brand-logo {\n    height: 50px;\n    max-width: 150px !important;\n    object-fit: contain;\n    margin-block: 25px;\n}\n\t\t\n\t\t.o-faqs-brand-card {\n    background-color: #f2f4f7;\n    border-radius: 8px;\n    padding: 25px;\n    text-align: center;\n    border: 1px solid #d2d5db;\n    transition: transform 0.3s, box-shadow 0.3s;\n}\n\t\t\n\t\t\n\t.o-faqs-device {\n    display: grid;\n    grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));\n    gap: 20px;\n    margin-top: 15px;\n}\n</style>\n<div class=\"o-faqs-device\"><!-- Apple Card -->\n<div class=\"o-faqs-brand-card\"><img alt=\"Apple Logo\" class=\"o-faqs-brand-logo\" decoding=\"async\" height=\"100\" loading=\"lazy\" src=\"/documents/20120/0/Apple.svg/713ab325-f90e-5167-114a-4f3696e728de?version=1.0&amp;t=1738829099549&amp;download=true&amp;objectDefinitionExternalReferenceCode=47596d42-443b-3711-cf6d-91f990007ca4&amp;objectEntryExternalReferenceCode=5f3fa624-53e9-0a7d-2246-caae9a3fc833\" width=\"100\">\n<ul style=\"padding: 0px; margin: 0px;\">\n\t<li>iPhone 16 Pro Max,</li>\n\t<li>iPhone 16 Pro,</li>\n\t<li>iPhone 16 Plus,</li>\n\t<li>iPhone 16,</li>\n\t<li>iPhone 15 Pro Max,</li>\n\t<li>iPhone 15 Pro,</li>\n\t<li>iPhone 15 Plus,</li>\n\t<li>iPhone 15,</li>\n\t<li>iPhone 14 Pro Max,</li>\n\t<li>iPhone 14 Pro,</li>\n\t<li>iPhone 14 Plus,</li>\n\t<li>iPhone 14,</li>\n\t<li>iPhone 13 Pro Max,</li>\n\t<li>iPhone 13 Pro,</li>\n\t<li>iPhone 13 Plus,</li>\n\t<li>iPhone 13,</li>\n</ul>\n</div>\n<!-- Samsung Card -->\n\n<div class=\"o-faqs-brand-card\"><img alt=\"Samsung Logo\" class=\"o-faqs-brand-logo\" decoding=\"async\" loading=\"lazy\" src=\"/documents/20117/98919/Samsung.svg/9ce27f4c-6315-9752-e0cb-11afcdf24c89?version=1.0&amp;t=1747040197804&amp;download=true&amp;objectDefinitionExternalReferenceCode=47596d42-443b-3711-cf6d-91f990007ca4&amp;objectEntryExternalReferenceCode=6b69adbf-155f-be2f-f959-038ad41c5b82\">\n<ul>\n\t<li>Galaxy Z Fold 6,</li>\n\t<li>Galaxy Fold 5,</li>\n\t<li>Galaxy Flip 6,</li>\n\t<li>Galaxy Flip 5,</li>\n\t<li>Galaxy S25 Edge,</li>\n\t<li>Galaxy S25 Ultra,</li>\n\t<li>Galaxy S24 Ultra,</li>\n\t<li>Galaxy S23 Ultra,</li>\n</ul>\n</div>\n<!-- Honor Card -->\n\n<div class=\"o-faqs-brand-card\"><img alt=\"Honor Logo\" class=\"o-faqs-brand-logo\" decoding=\"async\" loading=\"lazy\" src=\"/documents/20117/0/Honor.svg/4715f606-4d72-ace3-bacf-c749e8b94449?version=1.0&amp;t=1738826980786&amp;download=true&amp;objectDefinitionExternalReferenceCode=47596d42-443b-3711-cf6d-91f990007ca4&amp;objectEntryExternalReferenceCode=309b6975-af9c-afcd-e559-3ee689e4b40a\">\n<ul>\n\t<li>Honor Magic V3,</li>\n\t<li>Honor 7 Pro</li>\n</ul>\n</div>\n</div>",
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      "ar_SA" : "<style type=\"text/css\">.component-html img {\n    max-width: 100%;\n}\n\t\t\n\t\t.o-faqs-brand-card ul li { padding: 0px; margin: 0px;  }\n\t\t\n\t\t.o-faqs-brand-card li { padding: 0px; margin: 0px; list-style: none; }\n\t\t\n.o-faqs-brand-logo {\n    height: 50px;\n    max-width: 150px !important;\n    object-fit: contain;\n    margin-block: 25px;\n}\n\t\t\n\t\t.o-faqs-brand-card {\n    background-color: #f2f4f7;\n    border-radius: 8px;\n    padding: 25px;\n    text-align: center;\n    border: 1px solid #d2d5db;\n    transition: transform 0.3s, box-shadow 0.3s;\n}\n\t\t\n\t\t\n\t.o-faqs-device {\n    display: grid;\n    grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));\n    gap: 20px;\n    margin-top: 15px;\n}\n</style>\n<div class=\"o-faqs-device\"><!-- Apple Card -->\n<div class=\"o-faqs-brand-card\"><img alt=\"Apple Logo\" class=\"o-faqs-brand-logo\" decoding=\"async\" height=\"100\" loading=\"lazy\" src=\"/documents/20120/0/Apple.svg/713ab325-f90e-5167-114a-4f3696e728de?version=1.0&amp;t=1738829099549&amp;download=true&amp;objectDefinitionExternalReferenceCode=47596d42-443b-3711-cf6d-91f990007ca4&amp;objectEntryExternalReferenceCode=5f3fa624-53e9-0a7d-2246-caae9a3fc833\" width=\"100\">\n<ul style=\"padding: 0px; margin: 0px;\">\n\t<li>iPhone 16 Pro Max,</li>\n\t<li>iPhone 16 Pro,</li>\n\t<li>iPhone 16 Plus,</li>\n\t<li>iPhone 16,</li>\n\t<li>iPhone 15 Pro Max,</li>\n\t<li>iPhone 15 Pro,</li>\n\t<li>iPhone 15 Plus,</li>\n\t<li>iPhone 15,</li>\n\t<li>iPhone 14 Pro Max,</li>\n\t<li>iPhone 14 Pro,</li>\n\t<li>iPhone 14 Plus,</li>\n\t<li>iPhone 14,</li>\n\t<li>iPhone 13 Pro Max,</li>\n\t<li>iPhone 13 Pro,</li>\n\t<li>iPhone 13 Plus,</li>\n\t<li>iPhone 13,</li>\n</ul>\n</div>\n<!-- Samsung Card -->\n\n<div class=\"o-faqs-brand-card\"><img alt=\"Samsung Logo\" class=\"o-faqs-brand-logo\" decoding=\"async\" loading=\"lazy\" src=\"/documents/20117/98919/Samsung.svg/9ce27f4c-6315-9752-e0cb-11afcdf24c89?version=1.0&amp;t=1747040197804&amp;download=true&amp;objectDefinitionExternalReferenceCode=47596d42-443b-3711-cf6d-91f990007ca4&amp;objectEntryExternalReferenceCode=6b69adbf-155f-be2f-f959-038ad41c5b82\">\n<ul>\n\t<li>Galaxy Z Fold 6,</li>\n\t<li>Galaxy Fold 5,</li>\n\t<li>Galaxy Flip 6,</li>\n\t<li>Galaxy Flip 5,</li>\n\t<li>Galaxy S25 Edge,</li>\n\t<li>Galaxy S25 Ultra,</li>\n\t<li>Galaxy S24 Ultra,</li>\n\t<li>Galaxy S23 Ultra,</li>\n</ul>\n</div>\n<!-- Honor Card -->\n\n<div class=\"o-faqs-brand-card\"><img alt=\"Honor Logo\" class=\"o-faqs-brand-logo\" decoding=\"async\" loading=\"lazy\" src=\"/documents/20117/0/Honor.svg/4715f606-4d72-ace3-bacf-c749e8b94449?version=1.0&amp;t=1738826980786&amp;download=true&amp;objectDefinitionExternalReferenceCode=47596d42-443b-3711-cf6d-91f990007ca4&amp;objectEntryExternalReferenceCode=309b6975-af9c-afcd-e559-3ee689e4b40a\">\n<ul>\n\t<li>Honor Magic V3,</li>\n\t<li>Honor 7 Pro</li>\n</ul>\n</div>\n</div>",
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    "answer" : "<p><span style=\"font-size:14.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-GB\">Yes. The transfer is performed directly between devices, ensuring your number and data are safe.</span></span></span></span></p>",
    "question" : "Is the One-Click eSIM Transfer secure?",
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    "answer_i18n" : {
      "ar_SA" : "<p>نعم. يتم النقل مباشرة بين الأجهزة، مما يضمن أمان رقمك وبياناتك.</p>",
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      "ar_SA" : "<p>&nbsp;بعض الأجهزة القديمة قد لا تدعم شريحة &nbsp;.eSIM<br>\n&nbsp;</p>",
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    "answer" : "<p><span style=\"font-size:12.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-GB\">iPhones generally support one active </span></span></span></span><span style=\"font-size:12.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-GB\">eSIM</span></span></span></span><span style=\"font-size:12.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-GB\"> (plus one physical SIM); some newer Android models can support two active </span></span></span></span><span style=\"font-size:12.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-GB\">eSIMs</span></span></span></span><span style=\"font-size:12.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-GB\"> at the same time.</span></span></span></span></p>",
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      "ar_SA" : "<p>&nbsp;تدعم أجهزة iPhone عادة شريحة eSIM واحدة فعالة (بالإضافة إلى شريحة SIM فعلية)، في حين أن بعض أجهزة Android الحديثة يمكن أن تدعم تفعيل شريحتي eSIM في نفس الوقت.<br>\n&nbsp;</p>",
      "en_US" : "<p><span style=\"font-size:12.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-GB\">iPhones generally support one active </span></span></span></span><span style=\"font-size:12.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-GB\">eSIM</span></span></span></span><span style=\"font-size:12.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-GB\"> (plus one physical SIM); some newer Android models can support two active </span></span></span></span><span style=\"font-size:12.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-GB\">eSIMs</span></span></span></span><span style=\"font-size:12.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-GB\"> at the same time.</span></span></span></span></p>"
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    "answer" : "<p><span style=\"font-size:14.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\">Use </span></span></span></span><span style=\"font-size:14.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\">eSIM</span></span></span></span><span style=\"font-size:14.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\"> Quick Transfer: On your new iPhone, go to Settings &gt; Cellular &gt; Set Up Cellular or Add </span></span></span></span><span style=\"font-size:14.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\">eSIM</span></span></span></span><span style=\"font-size:14.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\"> &gt; Transfer from Nearby iPhone. Follow on-screen steps and confirm on your old iPhone. No QR code is needed.</span></span></span></span></p>",
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      "ar_SA" : "<p>استخدم ميزة eSIM Quick Transfer: على جهاز iPhone الجديد، اذهب إلى الإعدادات &gt; خلوي &gt; إعدادات خلوي أو إضافة eSIM &gt; النقل من iPhone قريب. اتبع التعليمات الظاهرة على الشاشة وأكد من iPhone القديم. لا حاجة لرمز QR.</p>",
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      "ar_SA" : "<p>نعم. على جهازiPhone، اذهب إلى الإعدادات &gt; خلوي &gt; إعداد خلوي أو تحويل إلىeSIM ، اختر رقم الشريحة الفعلية، وأكّد التحويل.</p>",
      "en_US" : "<p><span style=\"font-size:14.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\">Yes. On iPhone, go to Settings &gt; Cellular &gt; Set Up Cellular or Convert to </span></span></span></span><span style=\"font-size:14.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\">eSIM</span></span></span></span><span style=\"font-size:14.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\">, select your physical SIM number, confirm, and follow instructions.</span></span></span></span></p>"
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    "answer" : "<p><span style=\"font-size:14.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\">The upgrade can be completed in minutes, especially when done via the </span></span></span></span><span style=\"font-size:14.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\">eSIM</span></span></span></span><span style=\"font-size:14.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\"> Quick Transfer or Ooredoo app.</span></span></span></span></p>",
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      "ar_SA" : "<p>\n  \n  يمكن إتمام الترقية خلال دقائق، خاصة عند استخدام النقل السريع أو تطبيق Ooredoo.\n\n  \n</p>",
      "en_US" : "<p><span style=\"font-size:14.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\">The upgrade can be completed in minutes, especially when done via the </span></span></span></span><span style=\"font-size:14.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\">eSIM</span></span></span></span><span style=\"font-size:14.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\"> Quick Transfer or Ooredoo app.</span></span></span></span></p>"
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      "ar_SA" : " كم من الوقت تستغرق الترقية إلى eSIM منOoredoo ؟",
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    "answer" : "<p style=\"text-align:left\"><span style=\"language:en-US\"><span style=\"unicode-bidi:embed\"><span style=\"word-break:normal\"><span style=\"punctuation-wrap:hanging\"><span style=\"font-size:14.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\">No, transfers typically complete within seconds on supported devices.</span></span></span></span></span></span></span></span></p>",
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      "ar_SA" : "<p>\n  \n  لا، تُستكمل عملية النقل عادة خلال ثوانٍ على الأجهزة المدعومة.\n  \n</p>",
      "en_US" : "<p style=\"text-align:left\"><span style=\"language:en-US\"><span style=\"unicode-bidi:embed\"><span style=\"word-break:normal\"><span style=\"punctuation-wrap:hanging\"><span style=\"font-size:14.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\">No, transfers typically complete within seconds on supported devices.</span></span></span></span></span></span></span></span></p>"
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    "answer" : "<div id=\"helpansec\">\n<p id=\"helpanspar\"><strong>List of country code that will be charged</strong></p>\n&nbsp;\n<style type=\"text/css\">table {\n  border-collapse: collapse;\n  border-spacing: 0;\n  width: 100%;\n  border: 1px solid #ddd;\n}\n\nth, td {\n  text-align: left;\n  padding: 8px;\n}\n\ntr:nth-child(even){background-color: #f2f2f2}\n\t\t\n\t\t\n\t\t\n.onetp p {\n  text-align: left !important;\n}\n</style>\n<div style=\"overflow-x:auto;\">\n<table>\n\t<tbody>\n\t\t<tr>\n\t\t\t<th>Country Code</th>\n\t\t\t<th>Country Name</th>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>1684</td>\n\t\t\t<td>American Samoa</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>236</td>\n\t\t\t<td>Central African Republic</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>239</td>\n\t\t\t<td>Sao Tome and Principe</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>245</td>\n\t\t\t<td>Guinea-Bissau</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>246</td>\n\t\t\t<td>British Indian Ocean Territory</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>247</td>\n\t\t\t<td>Ascension Island</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>248</td>\n\t\t\t<td>Seychelles</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>266</td>\n\t\t\t<td>Lesotho</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>269</td>\n\t\t\t<td>Comoros</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>290</td>\n\t\t\t<td>Saint Helena</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>378</td>\n\t\t\t<td>San Marino</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>382</td>\n\t\t\t<td>Montenegro</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>507</td>\n\t\t\t<td>Panama</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>509</td>\n\t\t\t<td>Haiti</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>597</td>\n\t\t\t<td>Suriname</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>670</td>\n\t\t\t<td>East Timor</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>672</td>\n\t\t\t<td>Antarctica</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>674</td>\n\t\t\t<td>Nauru</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>675</td>\n\t\t\t<td>Papua New Guinea</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>676</td>\n\t\t\t<td>Tonga</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>677</td>\n\t\t\t<td>Solomon Islands</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>678</td>\n\t\t\t<td>Vanuatu</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>679</td>\n\t\t\t<td>Fiji</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>681</td>\n\t\t\t<td>Wallis and Futuna</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>682</td>\n\t\t\t<td>Cook Islands</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>683</td>\n\t\t\t<td>Niue</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>685</td>\n\t\t\t<td>Samoa</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>686</td>\n\t\t\t<td>Kiribati</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>687</td>\n\t\t\t<td>New Caledonia</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>688</td>\n\t\t\t<td>Tuvalu</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>689</td>\n\t\t\t<td>French Polynesia</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>690</td>\n\t\t\t<td>Tokelau</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>870</td>\n\t\t\t<td>Inmarsat</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>875</td>\n\t\t\t<td>Global Mobile Satellite System</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>876</td>\n\t\t\t<td>Global Mobile Satellite System</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>877</td>\n\t\t\t<td>Global Mobile Satellite System</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>881</td>\n\t\t\t<td>Global Mobile Satellite System</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>882</td>\n\t\t\t<td>International Networks</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>883</td>\n\t\t\t<td>International Networks</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>960</td>\n\t\t\t<td>Maldives</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>979</td>\n\t\t\t<td>Universal International Premium Rate Service</td>\n\t\t</tr>\n\t</tbody>\n</table>\n</div>\n</div>",
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      "ar_SA" : "<style type=\"text/css\">table {\n  border-collapse: collapse;\n  border-spacing: 0;\n  width: 100%;\n  border: 1px solid #ddd;\n}\n\nth, td {\n  text-align: right;\n  padding: 8px;\n}\n\t\n\ttbody tr:nth-child(2n) {\n  background-color: #DFDFE1 !important;\n}\n\ntr:nth-child(even){background-color: #f2f2f2}\n\t\n\t\n\t\n\t\n\t\n\t\n#faq .panel-heading .panel-title {\n  direction: rtl;\n}\n\t\n.onetp p {\n  text-align: right!important;\n}\n</style>\n<div id=\"helpansec\">\n<p id=\"helpanspar\"><strong>ليس من رمز البلد الذي سيتم نكوحه</strong></p>\n&nbsp;\n\n<div style=\"overflow-x:auto;\">\n<table>\n\t<tbody>\n\t\t<tr>\n\t\t\t<th>رمز البلد</th>\n\t\t\t<th>اسم البلد</th>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>1684</td>\n\t\t\t<td>ساموا الأمريكية</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>236</td>\n\t\t\t<td>جمهورية أفريقيا الوسطى</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>239</td>\n\t\t\t<td>ساو تومي وبرينسيب</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>245</td>\n\t\t\t<td>غينيا بيساو</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>246</td>\n\t\t\t<td>إقليم المحيط الهندي البريطاني</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>247</td>\n\t\t\t<td>جزيرة أسينسيون</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>248</td>\n\t\t\t<td>سيشل</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>266</td>\n\t\t\t<td>ليسوتو</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>269</td>\n\t\t\t<td>جزر القمر</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>290</td>\n\t\t\t<td>سانت هلينا</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>378</td>\n\t\t\t<td>سان مارينو</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>382</td>\n\t\t\t<td>الجبل الأسود</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>507</td>\n\t\t\t<td>بنما</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>509</td>\n\t\t\t<td>هايتي</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>597</td>\n\t\t\t<td>سورينام</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>670</td>\n\t\t\t<td>تيمور الشرقية</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>672</td>\n\t\t\t<td>المنطقة القطبية الجنوبية</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>674</td>\n\t\t\t<td>ناورو</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>675</td>\n\t\t\t<td>بابوا غينيا الجديدة</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>676</td>\n\t\t\t<td>تونغا</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>677</td>\n\t\t\t<td>جزر سليمان</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>678</td>\n\t\t\t<td>فانواتو</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>679</td>\n\t\t\t<td>فيجي</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>681</td>\n\t\t\t<td>واليس وفوتونا</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>682</td>\n\t\t\t<td>جزر كوك</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>683</td>\n\t\t\t<td>نييوي</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>685</td>\n\t\t\t<td>ساموا</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>686</td>\n\t\t\t<td>كيريباتي</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>687</td>\n\t\t\t<td>كاليدونيا الجديدة</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>688</td>\n\t\t\t<td>توفالو</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>689</td>\n\t\t\t<td>بولينيزيا الفرنسية</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>690</td>\n\t\t\t<td>توكيلو</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>870</td>\n\t\t\t<td>Inmarsat</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>875</td>\n\t\t\t<td>Global Mobile Satellite System</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>876</td>\n\t\t\t<td>Global Mobile Satellite System</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>877</td>\n\t\t\t<td>Global Mobile Satellite System</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>881</td>\n\t\t\t<td>Global Mobile Satellite System</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>882</td>\n\t\t\t<td>International Networks</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>883</td>\n\t\t\t<td>International Networks</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>960</td>\n\t\t\t<td>المالديف</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>979</td>\n\t\t\t<td>Universal International Premium Rate Service</td>\n\t\t</tr>\n\t</tbody>\n</table>\n</div>\n</div>",
      "en_US" : "<div id=\"helpansec\">\n<p id=\"helpanspar\"><strong>List of country code that will be charged</strong></p>\n&nbsp;\n<style type=\"text/css\">table {\n  border-collapse: collapse;\n  border-spacing: 0;\n  width: 100%;\n  border: 1px solid #ddd;\n}\n\nth, td {\n  text-align: left;\n  padding: 8px;\n}\n\ntr:nth-child(even){background-color: #f2f2f2}\n\t\t\n\t\t\n\t\t\n.onetp p {\n  text-align: left !important;\n}\n</style>\n<div style=\"overflow-x:auto;\">\n<table>\n\t<tbody>\n\t\t<tr>\n\t\t\t<th>Country Code</th>\n\t\t\t<th>Country Name</th>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>1684</td>\n\t\t\t<td>American Samoa</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>236</td>\n\t\t\t<td>Central African Republic</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>239</td>\n\t\t\t<td>Sao Tome and Principe</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>245</td>\n\t\t\t<td>Guinea-Bissau</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>246</td>\n\t\t\t<td>British Indian Ocean Territory</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>247</td>\n\t\t\t<td>Ascension Island</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>248</td>\n\t\t\t<td>Seychelles</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>266</td>\n\t\t\t<td>Lesotho</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>269</td>\n\t\t\t<td>Comoros</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>290</td>\n\t\t\t<td>Saint Helena</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>378</td>\n\t\t\t<td>San Marino</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>382</td>\n\t\t\t<td>Montenegro</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>507</td>\n\t\t\t<td>Panama</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>509</td>\n\t\t\t<td>Haiti</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>597</td>\n\t\t\t<td>Suriname</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>670</td>\n\t\t\t<td>East Timor</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>672</td>\n\t\t\t<td>Antarctica</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>674</td>\n\t\t\t<td>Nauru</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>675</td>\n\t\t\t<td>Papua New Guinea</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>676</td>\n\t\t\t<td>Tonga</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>677</td>\n\t\t\t<td>Solomon Islands</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>678</td>\n\t\t\t<td>Vanuatu</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>679</td>\n\t\t\t<td>Fiji</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>681</td>\n\t\t\t<td>Wallis and Futuna</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>682</td>\n\t\t\t<td>Cook Islands</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>683</td>\n\t\t\t<td>Niue</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>685</td>\n\t\t\t<td>Samoa</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>686</td>\n\t\t\t<td>Kiribati</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>687</td>\n\t\t\t<td>New Caledonia</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>688</td>\n\t\t\t<td>Tuvalu</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>689</td>\n\t\t\t<td>French Polynesia</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>690</td>\n\t\t\t<td>Tokelau</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>870</td>\n\t\t\t<td>Inmarsat</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>875</td>\n\t\t\t<td>Global Mobile Satellite System</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>876</td>\n\t\t\t<td>Global Mobile Satellite System</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>877</td>\n\t\t\t<td>Global Mobile Satellite System</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>881</td>\n\t\t\t<td>Global Mobile Satellite System</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>882</td>\n\t\t\t<td>International Networks</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>883</td>\n\t\t\t<td>International Networks</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>960</td>\n\t\t\t<td>Maldives</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>979</td>\n\t\t\t<td>Universal International Premium Rate Service</td>\n\t\t</tr>\n\t</tbody>\n</table>\n</div>\n</div>"
    },
    "question_i18n" : {
      "ar_SA" : "قائمة الدول الغير مشمولة في باقات الاتصال الدولي",
      "en_US" : "list of excluded countries from International Add-on pack"
    },
    "index" : 4,
    "r_subCatQA_c_faqSubCategoryId" : 491366,
    "r_subCatQA_c_faqSubCategoryERC" : "827a57ec-0551-96e2-460d-08f9f6a67c31",
    "answerRawText" : "List of country code that will be charged   Country Code Country Name 1684 American Samoa 236 Central African Republic 239 Sao Tome and Principe 245 Guinea-Bissau 246 British Indian Ocean Territory 247 Ascension Island 248 Seychelles 266 Lesotho 269 Comoros 290 Saint Helena 378 San Marino 382 Montenegro 507 Panama 509 Haiti 597 Suriname 670 East Timor 672 Antarctica 674 Nauru 675 Papua New Guinea 676 Tonga 677 Solomon Islands 678 Vanuatu 679 Fiji 681 Wallis and Futuna 682 Cook Islands 683 Niue 685 Samoa 686 Kiribati 687 New Caledonia 688 Tuvalu 689 French Polynesia 690 Tokelau 870 Inmarsat 875 Global Mobile Satellite System 876 Global Mobile Satellite System 877 Global Mobile Satellite System 881 Global Mobile Satellite System 882 International Networks 883 International Networks 960 Maldives 979 Universal International Premium Rate Service",
    "subCatQA" : {
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      "dateCreated" : "2025-07-17T08:39:48Z",
      "dateModified" : "2025-07-17T09:29:15Z",
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      "name_i18n" : {
        "ar_SA" : "الاتصال و الرسائل الدولية",
        "en_US" : "Intenational Calls & SMS"
      },
      "name" : "Intenational Calls & SMS",
      "active" : true,
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    "dateCreated" : "2025-08-05T08:17:18Z",
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    "answer" : "<p><span style=\"font-size:12.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\">An </span></span></span></span><span style=\"font-size:12.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\">eSIM</span></span></span></span><span style=\"font-size:12.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\"> is a digital SIM card embedded in your device that lets you activate a mobile plan without a physical SIM card.</span></span></span></span></p>",
    "question" : "What is an eSIM?",
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    "answer_i18n" : {
      "ar_SA" : "<p>eSIM هي شريحة رقمية مدمجة في جهازك تتيح لك تفعيل باقة الموبايل دون الحاجة إلى شريحة فعلية.</p>",
      "en_US" : "<p><span style=\"font-size:12.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\">An </span></span></span></span><span style=\"font-size:12.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\">eSIM</span></span></span></span><span style=\"font-size:12.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\"> is a digital SIM card embedded in your device that lets you activate a mobile plan without a physical SIM card.</span></span></span></span></p>"
    },
    "question_i18n" : {
      "ar_SA" : "ما هي شريحة  eSIM؟",
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    "answerRawText" : "An eSIM is a digital SIM card embedded in your device that lets you activate a mobile plan without a physical SIM card.",
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    "answer" : "<p><span style=\"font-size:12.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\">Unlike physical SIMs, </span></span></span></span><span style=\"font-size:12.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\">eSIMs</span></span></span></span><span style=\"font-size:12.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\"> are embedded in your device and activated digitally, so there's no need to physically swap SIM cards.</span></span></span></span></p>",
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      "ar_SA" : "<p>على عكس الشرائح الفعلية، فإن شرائح eSIM تكون مدمجة داخل الجهاز ويتم تفعيلها رقمياً، فلا حاجة لتبديل الشريحة يدوياً.</p>",
      "en_US" : "<p><span style=\"font-size:12.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\">Unlike physical SIMs, </span></span></span></span><span style=\"font-size:12.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\">eSIMs</span></span></span></span><span style=\"font-size:12.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\"> are embedded in your device and activated digitally, so there's no need to physically swap SIM cards.</span></span></span></span></p>"
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    "answer" : "<p><span style=\"font-size:12.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\">Yes, most devices support multiple </span></span></span></span><span style=\"font-size:12.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\">eSIM</span></span></span></span><span style=\"font-size:12.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\"> profiles, allowing you to easily switch between them.</span></span></span></span></p>",
    "question" : "Can I use multiple eSIMs?",
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      "ar_SA" : "<p>نعم، تدعم معظم الأجهزة ملفات تعريف متعددة لشرائحeSIM ، مما يتيح لك التبديل بينها بسهولة.</p>",
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    "answer" : "<p><span style=\"font-size:12.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\">eSIMs</span></span></span></span><span style=\"font-size:12.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\"> provide convenience for travel, easier carrier switching, multiple lines on one device, instant activation, and eco-friendly management.</span></span></span></span></p>",
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      "ar_SA" : "<p>&nbsp;توفّر eSIM سهولة أثناء السفر، وتبديل أسرع بين مزودي الخدمة، وإمكانية استخدام عدة خطوط على جهاز واحد، وتفعيلاً فورياً، وإدارة صديقة للبيئة.</p>",
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    "answer" : "<p><span style=\"font-size:12.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\">Most iOS and Android devices allow 8–10 </span></span></span></span><span style=\"font-size:12.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\">eSIM</span></span></span></span><span style=\"font-size:12.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\"> profiles to be installed, but only a limited number can be active at once, depending on the device.</span></span></span></span></p>",
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      "ar_SA" : "<p>&nbsp;تسمح معظم أجهزة iOS و &nbsp;Android بإضافة 8 إلى 10 شرائحeSIM ، ولكن لا يمكن تفعيل سوى عدد محدود منها في نفس الوقت، حسب نوع الجهاز.</p>",
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      "ar_SA" : "<p>نعم، إذا كان جهازك يدعم ميزة نقطة الاتصال (Hotspot) ، يمكنك مشاركة &nbsp;إنترنت eSIM عبر نقطة الاتصال.</p>",
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    "answer" : "<p><span style=\"font-size:12.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\">Yes, you can download and activate </span></span></span></span><span style=\"font-size:12.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\">eSIM</span></span></span></span><span style=\"font-size:12.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\"> plans for many countries, enabling local connectivity when traveling.</span></span></span></span></p>",
    "question" : "Can I use eSIM for international travel?",
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      "ar_SA" : "<p>نعم، يمكنك تحميل وتفعيل خطط eSIM للعديد من الدول، مما يتيح لك الاتصال المحلي أثناء السفر.</p>",
      "en_US" : "<p><span style=\"font-size:12.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\">Yes, you can download and activate </span></span></span></span><span style=\"font-size:12.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\">eSIM</span></span></span></span><span style=\"font-size:12.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\"> plans for many countries, enabling local connectivity when traveling.</span></span></span></span></p>"
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    "answer" : "<p><span style=\"font-size:14.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\">Typically, you scan a QR code received from Ooredoo App or Retails shop or Quick Transfer (iOS)</span></span></span></span></p>",
    "question" : "How do I install an eSIM?",
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    "answer_i18n" : {
      "ar_SA" : "<p>عادةً، يتم ذلك من خلال مسح رمز QR يتم استلامه من تطبيق Ooredoo أو من أحد المتاجر أو عبر ميزة النقل السريع في. iOS&nbsp;</p>",
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    "answer" : "<p><span style=\"font-size:14.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\">Open the Ooredoo app, select 'Switch </span></span></span></span><span style=\"font-size:14.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\">eSIM</span></span></span></span><span style=\"font-size:14.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\">', activate for your number, authenticate with Kuwait Mobile ID and OTP, then complete the swap.</span></span></span></span></p>",
    "question" : "How do I switch my eSIM using the Ooredoo app?",
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      "ar_SA" : "<p>افتح تطبيق Ooredoo، اختر تبديلeSIM ، فعّل الشريحة لرقمك، تحقّق باستخدام تطبيق هويتي الكويتية ورمز التحققOTP، ثم أكمِل عملية التبديل.</p>",
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    "answer_i18n" : {
      "ar_SA" : "<p>لا، تسمح ميزة Quick Transfer وتطبيق Ooredoo بالتحويل المباشر دون الحاجة إلى رمز QR في حال كانت الأجهزة مدعومة.</p>",
      "en_US" : "<p><span style=\"font-size:14.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\">No, </span></span></span></span><span style=\"font-size:14.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\">eSIM</span></span></span></span><span style=\"font-size:14.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\"> Quick Transfer and the Ooredoo app allows direct transfers without QR codes if supported devices are used.</span></span></span></span></p>"
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      "ar_SA" : "هل أحتاج إلى رمز QR لنقل  eSIM؟",
      "en_US" : "Do I need a QR code for eSIM transfer?"
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    "answer" : "<p><span style=\"font-size:14.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\">Contact your Ooredoo Support who can resend the QR code or provide alternative activation methods.</span></span></span></span></p>",
    "question" : "What should I do if I lose my eSIM QR code?",
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      "ar_SA" : "<p>تواصل مع دعم Ooredoo ليقوموا بإعادة إرسال رمز QR أو توفير طريقة تفعيل بديلة.</p>",
      "en_US" : "<p><span style=\"font-size:14.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\">Contact your Ooredoo Support who can resend the QR code or provide alternative activation methods.</span></span></span></span></p>"
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    "answer" : "<p><span style=\"font-size:14.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\">Make sure devices are close and connected to the internet, follow instructions precisely, and contact Ooredoo support if issues persist.</span></span></span></span></p>",
    "question" : "What should I do if my eSIM transfer fails?",
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      "ar_SA" : "<p>تأكد من أن الأجهزة قريبة ومتصلة بالإنترنت، اتبع التعليمات بدقة، وإذا استمرت المشكلة، تواصل مع دعم Ooredoo.</p>",
      "en_US" : "<p><span style=\"font-size:14.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\">Make sure devices are close and connected to the internet, follow instructions precisely, and contact Ooredoo support if issues persist.</span></span></span></span></p>"
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    "answer" : "<p><span style=\"font-size:14.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\">Yes, iOS compatible devices can use One Click Transfer or use the Ooredoo app to request </span></span></span></span><span style=\"font-size:14.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\">eSIM</span></span></span></span><span style=\"font-size:14.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\"> or visit our branches and enjoy </span></span></span></span><span style=\"font-size:14.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\">eSIM</span></span></span></span><span style=\"font-size:14.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\"> on your device.</span></span></span></span></p>",
    "question" : "Can I upgrade my physical SIM to eSIM?",
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      "ar_SA" : "<p>نعم، يمكن لأجهزة iOS المتوافقة استخدام ميزة النقل بضغطة واحدة فقط أو طلب eSIM عبر تطبيق Ooredoo أو زيارة أحد فروعنا للاستمتاع بالخدمة.</p>",
      "en_US" : "<p><span style=\"font-size:14.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\">Yes, iOS compatible devices can use One Click Transfer or use the Ooredoo app to request </span></span></span></span><span style=\"font-size:14.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\">eSIM</span></span></span></span><span style=\"font-size:14.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\"> or visit our branches and enjoy </span></span></span></span><span style=\"font-size:14.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\">eSIM</span></span></span></span><span style=\"font-size:14.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\"> on your device.</span></span></span></span></p>"
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    "answer" : "<p><span style=\"font-size:14.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\">Typically, your registered Civil ID or Passport is required during conversion for verification.</span></span></span></span></p>",
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    "answer_i18n" : {
      "ar_SA" : "<p>عادةً، يُطلب تقديم البطاقة المدنية أو جواز السفر المسجل لغرض التحقق أثناء التحويل.</p>",
      "en_US" : "<p><span style=\"font-size:14.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-US\">Typically, your registered Civil ID or Passport is required during conversion for verification.</span></span></span></span></p>"
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    "answer" : "<p><span style=\"font-size:14.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-GB\">For your security, Ooredoo will block incoming SMS for 24 hours after an </span></span></span></span><span style=\"font-size:14.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-GB\">eSIM</span></span></span></span><span style=\"font-size:14.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-GB\"> change (only for App, </span></span></span></span><span style=\"font-size:14.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-GB\">eShop</span></span></span></span><span style=\"font-size:14.0pt\"><span style=\"font-family:Rubik\"><span style=\"color:black\"><span style=\"language:en-GB\">). If you want SMS incoming enabled sooner, contact support.</span></span></span></span></p>",
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      "ar_SA" : "<p>لأنك تستحق الأفضل من حيث الترفيه، السرعة، والقيمة. الباقات مصممة لتلبّي جميع احتياجاتك من مكالمات، إنترنت، سوشال ميديا، الألعاب، التجوال، وأكثر من ذلك. كما يمكنك الاستفادة من خصومات على الأجهزة وعروض شهرية مميزة من شركائنا.</p>",
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