[In case the full curfew is on May 13] I ordered May 7 [or 8,9,10,11,12] when will my order be delivered?
A delivery date and time will be set based on the nearest delivery slot available; our team will contact you to confirm the delivery. Please accept our apologies, we are doing our best to serve you.
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Can I pick up my online purchase at the Ooredoo store?
Unfortunately, this option isn’t available. You can shop from the comfort and safety of your home and we will deliver your order free directly to your door!
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If a product is out of stock, can I still make the order?
Yes, if a product is out of stock, we will be able to provide it once the stock is in. Keep checking for future updates.
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How can I contact you?
You can chat with one of our agents in online customer service via Whatsapp, Facebook or on Ooredoo Web and MyOoredoo App.
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Can I cancel the order I placed online?
Yes, You can chat with one of our agents in online customer service via Whatsapp, Facebook or on Ooredoo Web and MyOoredoo App. Please note that you need to provide your Order number and the same Civil ID used in placing the order.
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Can I add or change my existing order made online?
Yes, You can chat with one of our agents in online customer service via Whatsapp, Facebook or on Ooredoo Web and MyOoredoo App. Please note that you need to provide your Order number and the same Civil ID used in placing the order.
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I made an order online, the amount has already been charged to my card, and I have not received any confirmation email or any call. What do I do?
You can chat with one of our agents in online customer service via Whatsapp, Facebook or on Ooredoo Web and MyOoredoo App. Please note that you need to provide your Order number and the same Civil ID used in placing the order.
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I have made 2 separate orders online and I will like them to be delivered together to the same address. How do I make this happen?
You can chat with one of our agents in online customer service via Whatsapp, Facebook or on Ooredoo Web and MyOoredoo App. Please note that you need to provide your Order number and the same Civil ID used in placing the order.
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What if I wanted to return/exchange a purchase?
You can chat with one of our agents in online customer service via Whatsapp, Facebook or on Ooredoo Web and MyOoredoo App. Please note that you need to provide your Order number and the same Civil ID used in placing the order.
