Nojoom (‘Stars’ in Arabic) Loyalty Program is Ooredoo’s Rewards Program that allows you to earn points based on your Ooredoo spending. You will benefit from an attractive range of rewards, services and experiences.

The Nojoom Deals is a points redemption marketplace, allowing Kuwait’s Nojoom members to redeem their points to unlock specific deals or offers from merchants.

Any Nojoom member in Kuwait can benefit from the Nojoom Deals offers.

You can visit the Nojoom Deals by selecting ‘Nojoom Program’ in the Nojoom section on My Ooredoo App or via the Ooredoo website www.ooredoo.com.kw/portal/en/nojoomrewards
You will need to log in to your Nojoom account to benefit from the offers.

There are a wide variety of offers, from percentage discounts, buy one get one free deals, freebies and upgrades from merchants.

There are 4 merchant types offering deals:
In Style (Online Fashion and Retail)
Dine and Celebrate (Food and Beverage Delivery)
Enjoy the Show (Games and VOD)
Take a Break (Maintenance, Pharmacies, Cleaning Services)

Select the offer you like and click on ‘redeem’ to use your points and unlock the offer. You will receive an SMS on your primary number the deal voucher code. Visit the merchant website or application and enter the code at the check-out phase.

No, the offers can only be redeemed using Nojoom points

Each offer requires a different number of Nojoom points to be redeemed, starting from 330 Nojoom Points.

Nojoom Deals vouchers are valid to use for 1 month from the date of receiving.

Vouchers can only be used once. Once a voucher has been used with a merchant, it will be removed from the system so reuse is not possible.

One voucher can be used per transaction with a merchant, which will be highlighted on the total bill.

No – once a deal is redeemed, your Nojoom points will be deducted from your balance and cannot be reapplied to your Nojoom account.

Once a deal is redeemed with your Nojoom points, you will receive your voucher via SMS.

Every offer on the Program contains the website and locations of the partner providing the offer.

Every offer is available at all of the merchant’s locations in Kuwait, unless specified otherwise in the terms & conditions of the specific offer.

Every offer is available during the merchant’s opening hours, unless specified otherwise in the terms & conditions of the specific offer.

The merchant offered a limited number of vouchers and you missed a great deal!

Every offer on the Program contains the website and locations of the partner providing the offer, where you will find the relevant contact information.

The Program is open to all Ooredoo customers (except business plan customers) who are legal residents of Kuwait having a valid Civil ID.

Customers may enroll in the Program by providing their Civil ID / Passport via the below channels. You can also provide your full name, mailing address, email address, and date of birth. You will also need to create a password in order to create an account. The ID provided when registering to Nojoom should match the one used for your Ooredoo line.

• The Ooredoo Website
• The Ooredoo Mobile application

Nojoom is free to join.

The Program has 4 main tiers – Red, Silver, Gold and Al-Nokhba. Upon your Nojoom enrollment, you will be allocated to one of the mentioned tiers based on your spending over the span of 6 months. You can earn points through spending on Ooredoo’s eligible services as well as by spending with Nojoom Earn Partners. As you advance to the next tier, the more you can earn points. These points can be converted into rewards, and redeemed.

There are 4 main tiers – Red, Silver, Gold and Al-Nokhba. The higher your tier, the more privileges and benefits you can enjoy.

Postpaid: points are earned upon full amount payment of bill within due date (25 days of bill issuance)

Prepaid: points are earned through consumption of credit

Earning points depends on membership tier, for every KD 1 spent with Ooredoo:

• Red members will earn 15 points
• Silver members will earn 20 points
• Gold members will earn 30 points
• Al-Nokhba members will earn 60 points

Earn Partners: Earn Partners give specific number of Nojoom points for every KD 1 spent at their outlets.

You can link up to 10 numbers that are registered under your name and Civil ID with Nojoom. To manage the linked numbers to Nojoom, you can call Ooredoo customer care at 121 or do it yourself through MyOoredoo app/ / web portal.

The stars allow you to upgrade to the next tier once you have collected the required number of stars for the next tier. The stars are also evaluated on your assessment date to either maintain your tier or downgrade.

You will earn 1 star for every KD 10 spent with Ooredoo on telecom services (devices not included).

A Nojoom member will be upgraded automatically when the number of stars collected reaches the required amount for the next tier. Upon upgrade, your stars are reset to 0.

Once you upgrade to a new tier, you will have 12 months (1 year) in this tier before the assessment date.

If you have earned enough stars to meet the threshold of your current tier, (30 for Silver, 60 for Gold, 115 for Al-Nokhba) then you will maintain this tier. Otherwise, you will be downgraded.

After 12 months of being in a tier, your assessment will determine your tier. If you did not collect enough stars to maintain your tier, you will be downgraded.

Yes, stars are reset after assessment or upgrade, but you will not lose any points.

Your Nojoom points and respectively, stars will only be accredited when the full amount is paid within 25 days of bill issuance. You will not gain any points nor stars for partial payment.

If you pay more than your billed amount, you will only receive points for the amount billed. No points or stars will be given for additional payments.

Promotions, free packs will not earn you additional points.

Points expire 2 years after they’ve been earned.

Occasionally, we may decide to run promotions. Should you choose to take advantage of these promotions, you will be issued bonus points.

Bonus points are the same as Nojoom points. They can be used for redeeming rewards. In some cases, bonus points may expire quicker than Nojoom points.

The primary number is used to redeem points, access membership and update your details.

You can change your primary number anytime by calling Ooredoo helpdesk, MyOoredoo app or Portal My account section.

The secondary number is the one that is linked to your membership. It allows you to earn points to your Nojoom membership, but cannot be used for accessing detailed information or for redemption of points.

Enrolled Nojoom members can check their tier, points and stars through the following channels:

• Via Ooredoo website by logging in to My Account
• The Ooredoo Mobile application

This Service is currently unavailable but once it is active, yes – you can select a number you wish to transfer an Ooredoo reward to. However, this number should be an Ooredoo number.

It is important that the number chosen is an Ooredoo service number and falls under the same type of service plan as the reward chosen (Postpaid/ Prepaid). If the above does not apply, you will receive an error notification.

By selecting a Partner and a voucher on Ooredoo’s website/ app.

You can select the reward on Ooredoo's website or app under Nojoom - Ooredoo services.

This service is currently unavailable.

Click on ‘Transfer to partner’ on Nojoom points transfer section and follow the steps. These miles transfer will take one-month time.

Go to the ‘Donation’ section on Nojoom section and follow the steps.

You can only transfer points to other fellow Nojoom members:

Go to the ‘transfer to friend’ under Nojoom points transfer section and follow the steps.

To use your points, you must create a Nojoom account on the portal and fill out the mandatory fields.

When you redeem a voucher, you will receive an SMS on your primary number containing the voucher code. Present the code at our partner’s cashier to benefit from the voucher.

When you redeem AL OULA voucher, you will receive an SMS on your primary number containing the voucher code. Go to AL OULA website and recharge your AL OULA card to benefit from the value of the voucher.

You will receive the SMS on your primary number containing the voucher code. Present the code at Al Shaya fashion outlet’s cashier to benefit from the voucher.

Show the SMS at any Ooredoo store and get the paper voucher to be used at Al Shaya food outlets

Nojoom vouchers are valid for 6 months unless otherwise specified.

Vouchers can only be used once. Once a voucher is used with a partner, it will be terminated in the system, and reuse is not possible.

No – once a reward is redeemed, it is credited and the points cannot be reallocated to your Nojoom account.

Nojoom membership will be terminated if the member did not accrue or redeem points for the last 2 months.

You can collect more Nojoom points with our earn partners. Check out the list of partners on My Ooredoo app, earn section. www.Ooredoo.com.kw/getapp

You don’t need to have a KFH account. You can apply at KFH for the card by giving your Nojoom membership number. KFH points are credited 1 month after the spending.

This service is currently unavailable but once it is active, you can check your history on Ooredoo’s portal under the membership section.

When a membership is inactive for more than 2 months, it will be automatically terminated.

You can contact Ooredoo customer care on 121.